Emails shows up fine on my end, but on his only the first line shows. There is an email that someone else sent to both of us. The AVG add-in that I've read about is not present. Restarted Outlook, rebooted machine, nothing works. Tried disabling add-ins, tried starting in Safe Mode, tried to repair Office. Everything was working fine until this afternoon when all the email bodies in his inbox either disappeared, or will only show the first line of the message body.
Select the Reinstall or Repair button, click Next.Ĭlick Install and follow any prompts provided by the repair tool.I have a user running O365 latest version, using Outlook and Exchange (Microsoft 365 Business Standard). Open Control Panel (Start>Settings>Control Panel) Removing the user profile and re-creating the user profile is a pretty big step just for a lost email signature but it's the last resort. If the same user account does not have the issue on a separate PC then we know the problem is isolated to that user profile. If you keep losing the signature even after creating a new profile, then I would run an Office Repair, and if an Office repair fails, then try to see if the problem happens on a separate computer. Inside the Mail Setup window, choose Show Profiles.įrom the Show Profiles screen, click the option to Add a profile.įollow the prompts to create the new profile. Right-click the Start menu and open the Control Panel.įrom the Mail Setup window, select the option to Show Profiles.Ĭlick on the profile you want to delete and choose Remove.Ĭlick Yes to confirm in the pop-up window and when it's done, click OK to finalize.įrom the Control Panel, choose User Accounts, followed by Mail. Have you tried removing and re-creating the Outlook profile?
Since it is only happening to a single user, I believe the MAPI Profile is corrupt.
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